Tags: Access and Affordability
, Excellence and Discovery in the Health System
Professor Monica L. Lypson created the Service Transformed – Lessons in Veteran-Centered Care for Health Professionals MOOC in order to instruct civilian providers on the unique physical, mental and emotional needs related to military service and assist them in understanding veteran-centered care. The MOOC provides learners with a comprehensive overview of veteran-centered care while helping them develop skills in military cultural competency, empathy, assessment and triage of several mental health conditions. This course is especially timely given the current surge of veterans with unique needs entering civilian society who require care in all aspects of the health system. Through photographs, veteran testimony and reflective writing exercises, learners are encouraged to reflect on the patient experience, appealing to the affective domain of learning while recognizing any patient bias, particularly with veterans. The educational structure integrates podcast lectures, individual reading assignments, online discussion methods and hands-on clinical experience to create an environment to learn and discuss the origins of veteran care and manage the influence of bias, class and power during the clinical encounter. The course content fulfills the Joining Forces Initiative objective to further improve the nation’s commitment to meeting the unique healthcare needs of veterans, helps continue to assert U-M as a Military Friendly school, and further improve training for the next generation of healthcare professionals.